Hazel

Once goods are sold on zayaofficial.com you have 24 hours after placing your order to correct your size or choice (upon availability) therefore we do not issue refunds or returns.

Shipping duration will vary if the piece is a ready to wear or custom made, Any ready to wear piece will be delivered on the same day for orders placed before 4pm otherwise will be delivered the day after, for our custom made pieces production & delivery takes between 4 to 12 working days.

We have worldwide shipping available please add your correct number and information for us to give you different shipping options that suit you best.

After placing the order we will send a confirmation message either via email or WhatsApp if you don’t receive anything from our end please contact us via WhatsApp.

WhatsApp is only for customers who have placed an order to ensure that they’ll be our priority for faster responses. For any future questions please contact us via email or direct message.